Not long ago, we discovered a defect in one of our printers, so we got a software patch and fixed it right up, just like that. I don't know how it works. But just as we were about to send out a letter to our affected customers, giving 'em free toner, and we keep 'em, happy, but somebody here, they liked that first story better. The one where we lose half our clients for no damn good reason! Whoever it was who talked to the press, they should come forward, please.