Gooood morning, Vietnaaaam! I am not Dwight Schrute. Not at all. I am Michael Scott, his mentor and boss. And until Dwight comes up, if he ever does, I wanted to say a few words about excellence. What makes a work environment excellent? Well, there are many things, I believe, that do such a thing of that nature. And one would be humor. What is the difference between a salesman and a saleswoman?